Contact Our Experts for Global Mobile Dispensing Solutions

A clear project description helps us check the beverage, equipment, availability and delivery requirements together. Use the message field to provide the essential details of your application so that your enquiry can be assessed without unnecessary follow-up questions.

How should I describe my beverage backpack project?

Start with the planned use rather than selecting a model solely from its appearance. Explain where the backpack will be used, what will be served and how many units you are considering.

A useful project summary includes the venue, beverage, required quantity, serving format and desired delivery date.

Can I ask for a recommendation without choosing a model first?

Yes. Describe the practical application and the available refill process. We can then compare the relevant capacities and configurations.

Please mention how long each operator should remain mobile, how far the refill point is located and whether the system will be used occasionally or regularly.

Why should carbonation and serving temperature be stated separately?

These details determine different parts of the configuration. A still beverage can normally be served from a suitable gravity-fed system, while a carbonated drink requires compatible pressure equipment.

Hot and cold applications also place different requirements on the container material, preparation process and insulation.

What should I provide when several beverages are planned?

List every beverage separately and indicate whether the products will be served simultaneously or at different times.

• Beverage name and brand
• Still or carbonated
• Hot or cold
• Relevant ingredients
• Required quantity for each drink

This helps determine whether one compatible system can be used at separate times or whether different backpacks are required.

How should I describe an unusual beverage?

Provide the ingredient list and explain the finished consistency. This is important for drinks containing pulp, milk, syrup, sediment, spices, powder or other components that may influence the flow.

Clear, low-viscosity beverages are generally easier to dispense than thick products or liquids containing solid ingredients.

Which quantity details are useful for planning the system?

State both the number of backpacks and the expected beverage demand. The number of visitors alone does not show how much each operator must carry between refills.

Useful figures include the planned cup size, estimated servings per operating period and expected distance to the preparation station.

What should I explain about the filling process?

Describe where the beverage comes from and how it will be transferred into the backpack container. This may be an open preparation vessel, commercial keg or another dispensing installation.

The filling method can affect the accessories required for the project.

What should I send when the beverage comes from a keg?

Identify the beverage brand, keg size and connection type where known. Clear photographs are helpful when the available coupler or outlet cannot be identified with certainty.

Please photograph the complete keg connection, existing coupler and any filling equipment already in use.

When are photographs or technical documents helpful?

Attachments are useful when your enquiry concerns an existing connection, unusual cup, modified component or unidentified backpack.

Briefly explain what each photograph or drawing shows. Images without a description may not provide enough context for a reliable assessment.

Can different backpack models be included in one request?

Yes. Separate each configuration clearly and state the quantity and intended beverage for every model.

This is useful when a project requires smaller systems for longer walking routes and larger capacities for areas with less frequent refilling.

How should I list the required accessories?

Identify which functions are needed rather than naming accessories at random. Relevant points may include cup handling, keg filling, manual pressure, CO2 operation or replaceable advertising inserts.

The quotation will show which components are included in each configuration and which items are offered separately.

Can I request one unit for a practical test?

A single unit can be requested for testing, subject to current availability. The trial should use the intended beverage, cups, filling method and operating staff.

This can provide a practical basis for deciding whether the same configuration should later be ordered in a larger quantity.

Which cup details should be included?

Provide the cup capacity, outside rim diameter and general shape when a cup dispenser is required.

Cups with handles, unusual rims or strongly tapered sides may require another carrying solution. A photograph, drawing or physical sample can help assess compatibility.

How can branding requirements be described?

State the intended backpack model, required quantity and the areas that should carry promotional information.

Depending on the model, replaceable printed inserts can be placed behind transparent display surfaces. Final artwork should only be prepared after the applicable dimensions have been confirmed.

Which destination details are needed for transport calculation?

For an initial shipping calculation, provide the destination country, postal code, city and number of units.

A formal quotation requires the complete delivery address. Please also indicate whether the destination is a company, private residence, warehouse, event venue or freight forwarder.

Why should billing and delivery information be separated?

The invoice recipient may differ from the location where the equipment will be delivered. Clearly labelled addresses help avoid errors in taxation, shipping documents and transport calculation.

Business customers should also provide their complete legal company name and applicable VAT or registration number.

Should I state both the event date and the delivery deadline?

Yes. The desired arrival date should allow enough time for inspection, beverage testing and staff preparation before the event.

Please identify the event date separately from the latest acceptable delivery date. Availability and transport possibilities can then be checked for the actual schedule.

What happens after the technical details have been clarified?

The selected equipment, quantity, current availability and shipping requirements are reviewed. An individual quotation or pro forma invoice can then be prepared.

Standard orders are processed according to the payment conditions stated in the document. Only the products and accessories listed there form part of the order.

Can private customers contact Rocket Packs directly?

Yes. Enquiries can be submitted by private customers, companies, agencies, caterers, associations and public organizations.

The applicable tax and billing details depend on the customer and delivery destination.

In which language and currency are international documents issued?

International quotations, pro forma invoices and invoices are normally prepared in English and in euros.

Please enter names, addresses, product quantities and tax information carefully so that they can be transferred correctly into the documents.

What should I include when referring to an existing quotation or order?

State the customer name and the quotation, invoice or order reference where available. Explain clearly whether your message concerns payment, delivery, an additional product or a technical question.

Using the existing reference helps assign the message to the correct project.

How should I prepare a spare-parts request?

Identify the backpack model and provide the original order reference or approximate purchase date where possible.

Send photographs showing the complete component, its connections and the surrounding parts. Measurements alone may not distinguish between visually similar hoses, seals, fittings or taps.

What details help with a technical support enquiry?

Describe the observed problem, the beverage used and the point in the operating process at which the issue occurs.

• Backpack model
• Beverage and ingredients
• Filling method
• Manual pump, CO2 or gravity operation
• Cleaning steps already completed
• Photographs or a short video of the affected area

A precise description is more useful than a general statement that the system is not working.

What should I check before submitting the contact form?

Make sure that your email address is correct and that the message identifies the product or project clearly.

• Intended beverage
• Required quantity
• Still or carbonated application
• Hot or cold service
• Cup or serving size
• Filling method
• Delivery destination
• Requested delivery date

A complete first message supports a more accurate assessment of the equipment and delivery requirements.